WHERE THE HELL IS MY VIP??
Hi dear Chefs,
We have a big problem here : I've lost my VIP status and i'm back with 10 tokens whereas they was 18 tokens (or more i can't remember) in my wallet and i was VIP... and My refill was on the 26 and it's now the 19!
What happened? what are you going to do??
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JBVisions on Sep 20, 2007
There seems to be a problem with the monthly VIPs again. I've noticed several who suddenly seem to have lost the gold badge.
VINZ on Sep 20, 2007
damn it, i'm not the only one? this is not the first time? :(
JBVisions on Sep 20, 2007
Not 100% sure but there was someone else complaining yesterday and a VIP I normally trade with suddenly isn't.
anti on Sep 20, 2007
I heard about it from somebody else too.
elnitido52 on Sep 20, 2007
Denise was the other person who suddenly lost her VIP condition.
KatieK on Sep 20, 2007
Ouch. Be sure to email the chefs directly with your problem. -- chef at iconbuffet dot com -- They might not see these messages on the forum.
VINZ on Sep 20, 2007
as suggested, i've sent a word about that to the people from the above, the chefs...
josh
on Sep 20, 2007
All VIP renewals should be fixed now. Sorry for the inconvenience. Server updates evidently through a few things off. Thanks!
louiemctool on Sep 20, 2007
thanks, josh! as usual, you rock!!
:)
Denise on Sep 20, 2007
VIP badge returned! Thank you!
VINZ on Sep 20, 2007
yeaaaaaaha!
i'm back with my shiny golden vip badge!!!
thanks josh ;)
Pero
on Sep 25, 2007
I had the same problem, but the VIP badge returned :).
VINZ on Oct 21, 2007
Ok, my VIP badge is gone AGAIN !!!!!
Please, Chefs, do something
MacManX on Oct 21, 2007
If you're on the monthly plan, maybe your credit card decided to block the renewal? Credit card companies tend to think of low-amount repeat charges as "suspicious", and unfortunately, decisions about "suspicious" charges are usually left up to computers and wacky algorithms.
VINZ on Oct 21, 2007
hmm, maybe. It's probably something like that, i'll ask my bank on monday. The problem, is that my renewal was on the 26, So i don't understand why i lost my VIP status 5 days before...
MacManX on Oct 21, 2007
Hm, that's interesting. I noticed something strange when I canceled my monthly VIP a while back. My refill was on the 3rd, but when I canceled, it switched to the 28th, also (what would have been) 5 days before my VIP renewal date. Maybe the VIP renewal dates got pushed ahead 5 days?
Of course, my refill date is now the day that I upgraded to an annual VIP (the 7th). You may want to consider an annual membership once you get this solved. It does cost less in the long-run.
VINZ on Oct 22, 2007
Interesting, maybe credit card orders are made 5 days before the expiration date... good to know!